Eligibility for Returns
1.1. Returns may be considered only if:
 the artwork arrives damaged (excluding courier-related damage — see below);
 the Artist materially misrepresented the artwork;
 the wrong artwork was delivered.
1.2. Change-of-mind returns are not accepted.

Courier-Related Damage
2.1. If damage is caused by the courier:
 the Buyer must report the issue to the courier immediately;
 the Buyer must submit photographs and packaging evidence within the courier’s required timeframe;
 responsibility lies with the courier and the Buyer under the courier’s insurance terms.
2.2. NCA is not responsible for courier damage, and such claims fall outside the Returns Policy.

Misrepresentation by the Artist
3.1. If the artwork does not match its description or imagery in any material way, the Buyer may request a return within 48 hours of receiving the artwork.
3.2. If the Artist is at fault, the Artist bears the cost of the return courier.

Return Procedure
4.1. The Buyer must submit a return request to NCA with:
 order number,
 photos of the artwork,
 explanation of the issue.
4.2. If the return is approved:
 the artwork must be returned in the same packaging and condition;
 the Buyer pays return courier fees unless the Artist is at fault;
 refunds are processed only after the Artist confirms safe and undamaged return.

Refunds
5.1. Refunds are issued to the original payment method within 7 days of return approval and inspection.
5.2. Delivery fees are non-refundable unless the Artist misrepresented the item.e page.